These General Booking Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between ARENA BRAVA SL and the user or client for the contracting made through the forms that ARENA BRAVA SL makes available on its website www.tossabeach .com.
La reserva a través de los sitios web de ARENA BRAVA SL supondrá la aceptación expresa, por el cliente o usuario de las páginas, de estas condiciones, como también de las condiciones de uso establecidas para la navegación del usuario por las páginas propiedad de ARENA BRAVA SL.
The reservation through the ARENA BRAVA SL websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user's navigation through the pages owned by ARENA BRAVA SL.
These conditions will be applicable without prejudice to the application of the legal regulations on the matter that are applicable to each case. The General Contracting conditions regulate the distance selling relationship between ARENA BRAVA SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, which regulates the Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.
ARENA BRAVA SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the website and until they are validly modified by subsequent ones. However, ARENA BRAVA SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
Information prior to booking
ARENA BRAVA SL informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation. Likewise, ARENA BRAVA SL informs that the user can have access to the conditions of use available on the same website in our Legal Notice. By booking with ARENA BRAVA SL through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way, the user declares to be of legal age and to have the legal capacity and to act necessary to access the ARENA BRAVA SL websites and to contract through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. Once the reservation is made, the user will see the confirmation of his reservation on the screen, being able to print it as proof of the reservation made. The reservation confirmation and the reservation receipt (impression made by the user) will not be valid as an invoice..
OPERATION OF THE RESERVE
Reservation offers and price references
In compliance with current regulations and, especially with Law 34/2002 on Services of the Information Society and Electronic Commerce, ARENA BRAVA SL offers in the corresponding section for the formalization of the reservation information on all possible reservations, its characteristics and prices. However, ARENA BRAVA SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing their content. In this way, the products and / or services offered at any time by the ARENA BRAVA SL website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the products and / or services mentioned.
Indication of prices
Each possible reservation offered will have its price indicated and if it includes VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those in force at all times except for typographical errors. When the price is different for the aforementioned reason, ARENA BRAVA SL will notify the client, via e-mail, before proceeding to collect the reservation.
The exposed rates may vary depending on the season, availability, promotions, etc. Therefore, the acceptance of a rate at a specific time will be the one applicable to the reservation, even if later rates are published up or down. The establishment undertakes to respect the prices that the client has accepted at the time of booking.
The availability of the offers offered by ARENA BRAVA SL through its website may vary depending on customer demand. Although ARENA BRAVA SL updates the database periodically, the reservation requested by the client could be complete at that time. In this case, ARENA BRAVA SL will send an e-mail to the client informing him of the impossibility of the availability of the offer.
ARENA BRAVA SL requests in reservations through its website the data of a credit card, reservation holder, to guarantee the effectiveness of the same. Unless otherwise clearly indicated during the booking process, no charge will be made to your credit card when making this reservation. The card is used only as a guarantee.
The establishment reserves the right to check the validity of the credit card before the client's arrival. The invoice corresponding to the reservation will be paid directly at the establishment, either in cash, with a credit card or in any other way accepted by the establishment. In case of requesting an advance payment, for the type of special rate, you will be redirected to a safe environment to charge your reservation.
The charges made at the time of booking (in the rates that expressly indicate it), will be made using the security protocols with the highest standards.
The confirmation of the reservation will be sent to the email address provided in the reservation process, so the veracity of the information provided by the user is very important at all times.
Cancellation of the reservation
In general, if the cancellation is made more than 72 hours in advance, the establishment will not charge. If the cancellation is made less than 72 hours in advance, it will authorize the establishment to charge the credit card provided for the part of the amount to be paid for expenses.
Promotional rates and special offers may be governed by non-refundable deposits and may even be subject to prepayment policies. In these cases, the amounts indicated in the process of formalizing the reservation do not allow cancellations. In all these cases, you will be clearly informed of the type of rate, amounts to be paid, forms of payment and nonrefundable amounts (if any) during the reservation process.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
General contracting conditions
The use of the services or the contracting of products of the HOTEL TOSSA BEACH-CENTER **** implies the acceptance of the following conditions:
The conditions reflected in our Legal Notice.
Be of legal age (over 18 years of age) and have the necessary legal capacity to contract the services offered on our website (http://www.tossabeach.com), stating that you understand and agree with these general conditions. With the completion of the reservation, in accordance with the instructions on the page, the entry and exit dates indicated by you, the number and type of rooms contracted and the number and ages of the people to be accommodated are confirmed.
Any variation of this information must be confirmed by the establishment for it to be valid, the cost of modifying your reservation being the responsibility of the client, which will be applied based on the rate in force at the time of your request.
All the indicated reservation prices will include the bed and breakfast services, as well as the contracted regime (All Inclusive, Half Board, etc ...), the services included in the contracted regime being detailed, being exposed at the time of making your reservation and on your voucher that you have received by email upon confirmation of your reservation. Any other service or optional extra that is not expressly included as INCLUDED in the contracted rate or regime, will have an additional cost, which may be included in the reservation process or on arrival at the establishment (always subject to availability). Unless expressly stated otherwise in the rate contracted in your reservation, all prices indicated include VAT.
The time of entry into the establishment (check-in) the day of your arrival, will be from 1:00 p.m. Your reservation will be guaranteed until 10 pm on the day of arrival. If you plan to arrive later, you must notify the establishment prior to your arrival. On the day of your departure you must have vacated (check-out) your room before 10 am, otherwise you are empowering the establishment to charge your account the amount of an extra night.
The amounts derived from the Tourist Tax are not included under any circumstances and must be paid upon arrival at the establishment. The amount is 1.20 euros per person and night. You can consult the official website of the Generalitat de Catalunya at the following links: official site only in catalan or in spanish. There you can obtain complete information on amounts, maximums, exemptions and proof of exemptions to be presented al the establishment for application
During your stay in our establishment, you will be able to enjoy all the facilities and services included in your reservation or offered or contracted upon arrival, regardless of the building in which they are located. For your safety and that of all our guests, the establishment does not allow access to its facilities to unregistered outsiders.
The acquisition of your reservation does not imply in any case the commitment to reserve a specific room. The establishment can accommodate you in any room of the contracted type or superior in any of the two buildings of our establishment (Beach or Center). Both buildings are located at the same address, facing each other.
Our establishment is smoke-free, which means that smoking is not allowed in any of our facilities, except in the common outdoor spaces that clearly specify it. Violation of this regulation will mean that the establishment charges the client the amounts of exhaustive cleaning and ozonation of the space where they have smoked. You are also advised that current legal regulations expressly prohibit smoking inside any venue. The establishment does not admit any type of companion animals or pets of any kind or size. In our restaurants and lounges, as a security measure, it is not allowed to alter the existing distribution of tables or other furniture, the client must respect at all times the capacity limitations in force in the establishment, as well as maintain the distance between tables and existing furniture.
In case of any doubt, please contact the establishment's staff. All the services contracted by the client are personal, nominative and non-transferable, so they cannot be assigned to other people in any case without the prior written acceptance of the establishment. The establishment reserves the cancellation of the enjoyment of customer services, without any compensation, if it is detected that it is transferring or offering the services that it has contracted to third parties.
The establishment has parking with limited spaces for cars, so the reservation of these spaces is not guaranteed, unless it has been done in writing by the establishment or availability is available at the time of your request. None of the services that the client decides not to carry out of their own free will will be subject to reimbursement, change or modification, whether they be food, drink, early departures, late arrivals or any other contracted service. The client agrees to respect the schedules of the different services that he has contracted and that are visible in various parts of the establishment, on the establishment's website and have been accepted during the process of booking and purchasing services.
During your stay, you may choose to substitute the food service in the restaurant for a picnic or package prepared for the trip, which must be reserved at the reception the day before. This service is not available on the day of departure.
If the confirmation of your reservation has involved the payment of a non-refundable deposit or charge, it will be clearly indicated in your reservation. The amount to be paid at the establishment indicated in your reservation will be paid during check-in upon arrival at our establishment. The cancellation of a confirmed reservation by the user will have no cost if it is made before 72 hours prior to the arrival date.
The amounts you have paid, except those that, due to the type of promotion contracted, clearly indicate that they ARE NOT REFUNDABLE, will be refunded by the same means by which they were charged at the time. Cancellations made outside the indicated manor or the fact of not showing up at the establishment on the contracted arrival date, will entitle the establishment to charge your card for an amount of up to 50% of the total amount of your reservation or, in the case a payment on account has been made during the reservation process, it is not refunded.
Specific contracting conditions
Any promotional rates or special offers that you can find on our website, could be governed by specific conditions regarding the services included, the check-in and / or check-out times, the conditions and forms of cancellation and even the amounts not refundable that may be applicable. In any case, the particular conditions clearly set out in a specific rate or offer will always prevail over the General Conditions detailed here.
As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to answer as many questions as you deem appropriate and to send the requested information.
Applicable law and jurisdiction
Likewise, ARENA BRAVA SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions. The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. ARENA BRAVA SL is domiciled in CATALONIA, Spain